The Application & System Management (AMS) services support customers remotely in the management of information systems allowing them to focus on critical business factors. Derga has a dedicated team to ensuring coverage and continuity for technological and application services.
Through these services, Derga provides both corrective maintenance aimed at resolving application errors and maintaining the performance and status of SAP systems unchanged, without burdening internal resources, or evolving maintenance for the implementation of new small implementations or developments aimed at evolve systems in harmony with organizational changes, maintaining the integrity of the application environment and reducing the risk of unauthorized changes.
The guidelines of the ITIL processes, respectively of Incident Management and Change Management, are constantly complied with in both types of maintenance.
Derga Customers receive a monthly report that shows the tickets opened classified by priority and form, the status of the tickets and the verification of service levels, the progress of development activities and consumption in the reference period.